info@balloonsextraordinaire.com
Policies
Booking Procedures
After communicating with Balloons Extraordinaire whether verbally by phone or in person or via email/contact form. The information given by customer or authorized representative will be used to create an invoice. Once the invoice is reviewed and ALL information is confirmed, a payment/deposit of 50% {unless discussed otherwise with Management}must be made to secure the date and time of the event, Seven (7) business days before event date all remaining balances must be paid in full.
If a customer discusses with management and it is agreed upon about making final payment on day of event, final payments MUST be paid before services start or Balloons Extraordinaire reserves the right MOT to start any work whether it is decorations, balloon twisting or bouquet delivery or any other service Balloons Extraordinaire was hired to provide.
Payments
Making a payment to Balloons Extraordinaire can be done with cash, checks or credit/debit cards. All remaining balances are due seven (7) business days prior to event date. Any payment made to Balloons Extraordinaire are NON refundable.
If an event is canceled because of weather, venue issues state emergency Etc. Credit is given up to a year of original payment date.
Cash - Only U.S currency is accepted
Checks - All checks sent by mail MUST be sent by certified mail with a signature request. For final payments: all checks must be received five (5) business days prior to event date.
Credit/Debit Cards - Card payments can be made in person or over the phone.
ALL final payments are due (7) business days prior to event date
Cancellations
f an event is canceled because of weather, venue issues state emergency Etc. The customer is responsible to find out id Balloons Extraordinaire and Events are available for new date.
Cancellations made prior to event and percentages of credit given
One week (6-7 days) prior - 100% credit up to a year
4-5 days prior - 80% credit up to a year
2-3 days prior - 50% credit up to a year
24 hours or less - 25% credit up to a year
Reshceduling
If an event is canceled and needs to be rescheduled, it DOES NOT mean whichever new date is chosen by client will be available.
f an event is canceled because of weather, venue issues state emergency Etc. The customer is responsible to find out id Balloons Extraordinaire and Events are available for new date.
RAIN DATES: Upon booking an event by leaving a 50% deposit or full payment , an additional fee of $75 (NON REFUNDABLE) to hold potential time slot on different day.
Supply return
When creating certain decorations such as Columns, Arches or Walls structural poles and bases are used to construct decorations. These supplies usually fit in most car trunks. Customers have 48 hours after their event to return the supplies back to us.
If supplies are not returned a $65.00 fee will be charged If the return process is to much, we can return at the end of the event and breakdown all balloon decor and retrieve our supplies. This is called the breakdown fee:>see below.
Breakdown fee
For removal, disposal of balloons at end of event, pick of any supplies that need to be returned back to Balloons Extraordinaire. This fee is normally $100 but may fluctuate due to distance of event.
delivery fees
All deliveries outside the Boston area are applicable to a $3 per mile rate from Balloons Extraordinaire location. Deliveries within Boston area will be charged a flat rate .l.